Category: Artificial Intelligence

  • Top 15 Support KPIs & Metrics for For Customer Support Teams

    Top 15 Help Desk Metrics to Measure IT Support Performance According to The Effortless Experience, 96% of high-effort customer experiences drive customer disloyalty. In other words, the amount of effort across your entire customer journey has a huge bearing on the success of your customer experience and, by extension, your brand’s revenue. The average ticket…